All items can be returned for store credit or exchanged for a different size in the same model within 21 days of delivery. The customer covers the cost of return shipping.

We understand that sometimes purchases are not always right. We are more than happy to accept your exchange or return for store credit if you change your mind within 21 days of receiving your garment. A MX$160 fee is charged when you start your return. It covers the prepaid shipping label that we will email you within 48 business hours. Items must be returned in their original condition with all tags attached and, if available, in the original packaging. We cannot accept garments that have been worn, washed or altered in any way. Please also take care when trying on garments, as we will not accept garments with marks, stains, makeup or odours. If you have received a faulty, damaged or incorrect order, please contact us at hello@lagoona.co and we will be happy to assist you. Original shipping fees are not refundable. Lagoona reserves the right to refuse the package and/or return the items to the sender should the merchandise not comply with this policy.

Should you receive damaged or faulty goods, an incorrect order, or feel it is not as advertised, please contact us at hello@lagoona.co within 10 days of delivery so we can determine the next course of action. Be sure to provide your order number as well as photos or videos so we can assist you as quickly as possible. We do not accept returns on items damaged by general wear and tear. Lagoona reserves the right to determine a genuine fault in the garment. If an item is deemed to have a manufacturing defect you will not incur any additional costs and will be offered a replacement item, refund or store credit. If in stock, we will exchange your incorrect item for the correct item. If the item is not in stock, you can choose between a refund of your order total plus shipping costs, or a store credit note plus a 15% discount on your next purchase.